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March 2012

President's Report

 Welcome to the MBTA Quarterly Newsletter

From MBTA President, Lisa Hoehn – March 2012

We are glad that you are visiting our website and we value your opinion. Please contact us with suggestions for the MBTA website and this newsletter. Let us know what is important to you and what you would like to hear about. Please send comments to contact@michiganbta.org

Please join us in Kalamazoo for the next MBTA meeting on April 18th at the Radisson Hotel.  We are excited to present our meeting topics - Global Etiquette/Governmental Travel Documents (including Global Entry).  

Doug Payne – GBTA Board Member will be attending the April meeting to share GBTA’s Chapter of the Future initiatives to strengthen GBTA to ensure future success for GBTA and GBTA Chapters.  Information will be shared regarding the GBTA Academy and recertification opportunities at GBTA Convention in Boston.  (Visit Michiganbta.org for more information)

Reminders

2012 Scholarship Opportunities

It is not too late!  The Michigan Business Travel Association is once again offering educational scholarships this year. 

  • Interested      in attending GBTA Convention this year?
  • Need help      with MBTA annual membership Fee?
  • Considering      GBTA Academy to further you travel industry education this year?

 Don't miss out!  We have opportunities to help you meet your goals. 

Three  (3) MBTA Memberships – Value per Scholarship $250

Two     (2)  GBTA Convention – Value per Scholarship - $1,000  (Early Bird Registration  has been extended to March 29, 2012).

Two     (2)  Education SMMP, CCTE, CTE or GLP Value per Scholarship - $1,000

One      (1)  Legislative Summit – Value per Scholarship - $ 1,000

We encourage you to take advantage of these opportunities by applying for these Scholarships today!

For aditional information go to: www.michiganbta.org

Membership Renewal

If you have not yet renewed your annual MBTA membership now is the time! We are happy to report that membership fees remain the same as 2011.  The best value is a full membership for $250 ($200 with GBTA membership). This membership covers all annual meetings including Education Day and our annual Golf Outing and Holiday Meeting including lunch or dinner.

Meeting Dates & Education Topics and Membership information can be found at www.michiganbta.org

By renewing your membership you are able to take advantage of many opportunities to enhance your personal and professional growth through networking opportunities and educational meetings.  Your annual “Full Membership” includes:  10 Meetings (6 face to face & 4 webinars) with a total of 20 hours of education, 18 hours of networking with 100+ Business Travel Professional, 6 meals & 18 holes of golf…  That ALL adds up to a lot of value for only $250 per year, with a FULL membership to one of GBTA’s (Global Business Travel Assn.) longest standing and most respected chapters!

Renewing is easy.   Simply go to www.michiganbta.org on the home page.  Be sure to LOG-IN, and then click on “Member Area” in the upper right corner of the home page; you will see under the “Member Area” an option listed as “Member Dues”, click on that  to see your membership dues options.  “Add to Cart” the dues payment you desire.  Full Membership includes ALL meeting fees and is your best value. You can renew your membership on-line securely using your credit card or you can complete the mail in application and send along with a check made out to Michigan Business Travel Association.

We look forward to working with you for another year and value your contribution to the success of the travel industry.

If you have questions, please contact Tawnya Johnson, membership chair at membership@michiganbta.org

Updates:

The Charity Committee is pleased to announce The Freedom Center is the MBTA charity for 2012.  The Freedom Center was chosen for a number of reasons including it is directly related with travel, has benefited fellow MBTA members, gives back to those who were willing to fight for our freedom, need we say more? We look forward to a successful year of donations to help support this great cause. You can find more information on their website: http://miarmedforceshospitality.org

MISSION STATEMENT:  Serving those who serve us...

Our mission is to provide a world-class reception and hospitality center for military personnel at the Detroit Metropolitan Airport. Our goal is to provide a relaxed, home-like atmosphere that embraces and meets the needs of traveling service members and their families. This facility is supported and staffed by individual volunteers and organizations from surrounding communities and the airport. Our doors are open to individuals on active duty, National Guard members, Reservists, and service academy cadets. We also welcome military spouses, dependents, and retirees.

The 6th Annual Chapter Challenge is On! GBTA is challenging it 40 Chapters to engage their elected officials.  The Chapter Challenge runs Convention to Convention (August 12, 2011 through July 22, 2012). Chapters meeting these tasks will be recognized as Chapter Challenge Partners:

  • 50% of membership sends a communication to one of their elected officials through      the Legislative Action Center
  • Invite an elected official to speak at a chapter meeting or host an NBTA Government relations focused meeting
  • Chapter sends a letter to their Representative or Senator endorsing an NBTA endorsed bill or vote
  • Request a meeting with an elected official in your state (NEW!)
  • Chapter appoints a liaison to the NBTA Govt. Relations Dept.
  • Raise $1,000 in PAC contributions regardless of Chapter size, must have 30% of members contribute

Chapter Challenge Winners - Chapters are divided into three groups based on membership. The Chapter in each division that raises the most money above the $1,000 level will be the winner. Winners will have a reserved table for all 2012 GBTA Convention General Sessions. For more information contact Governmental Affairs Chair Michael Hoff at government@michiganbta.org  (Please note Government Relations for GBTA still carries the name NBTA)

GBTA Convention

All past CPC Presidents are invited to the CPC (Chapter Presidents Council) dinner Saturday night before convention. There will also be a community service opportunity again on Saturday this year.

Former President of the United States, George W. Bush To Keynote at the GBTA 2012 Convention

Alexandria, VA (February 16, 2012) - GBTA today announced that the 43rd President of the United States, George W. Bush, will be featured as a keynote speaker at the annual 2012 GBTA International Convention & Exposition at the Boston Convention Center in Boston, MA, July 22-25, 2012.

 2012 Future Meeting Dates

April 11 - 12, 2012 - GBTA Canada Convention

Apr 18, 2012 - Global Etiquette/Governmental Travel Documents – Radisson Hotel - Kalamazoo

May 16,  2012 - Webinar Meeting

June 18, 2012 - Leadership Development  - Annual MBTA Golf Outing – The Inn at St. Johns - Plymouth

July 22nd- July 25th, 2012 - GBTA, Boston

Aug 15, 2012 – Webinar Meeting

*September 18 or 19, 2012 – Tentative Dates at this time - OVBTA /MBTA - Education Day - (Ohio Area) Please send your ideas for Education Day topics to education@michiganbta.org

*October 17, 2012 - Hotel Sourcing/Meeting Planning (Greater Detroit Area)

 *Please note these dates have changed

 Nov 14, 2012 – Webinar Meeting

 Dec 5, 2012 - 5th Meeting, Holiday Charity Auction "Game Show" 2012

 Thank  you to our 2012 Annual Sponsors for supporting MBTA.  

  

We value your participation as a member of MBTA.  This is your organization!

 

Lisa M. Hoehn

MBTA President

president@michiganbta.org

248-735-7426

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Classified Ads

2010-03-19:

Click Here to access NBTA's Job Listing Page

2012-05-18:

Passageways Travel an ALTOUR Company in Michigan is seeking a Corporate Operations Manager to join our corporate reservations team in the Lansing & Detroit Metro Area.  This is an excellent opportunity for an individual looking to grow their career in corporate travel operations.  This position would be responsible to manage day to day corporate operations, support client support activities relating directly to the reservations team and performing system and process maintenance as necessary to meet client needs.  Specific responsibilities include:

Responsibilities:

  • Serve as a role model to members of the reservations team by demonstrating outstanding service and mastery of all Passageways reservation systems (primarily Travelport – Worldspan)
  • Monitor agent workload and ensure telephone service standards are maintained; take client calls and take      reservations as necessary, and assist agents with clients when necessary
  • Partner with Vice President to identify training and development opportunities for Reservations Agents;      create and deliver solutions to address these opportunities
  • Ensure clients receive excellent service by proactively identifying and correcting potential process and service gaps; research and resolve client concerns and agent errors in a timely manner
  • Coordinate operational aspects of new business start-up
  • Manage confirmation queues and review afterhour queues daily for necessary follow-up
  • Support account management efforts by participating in client meetings as requested and assisting with client      reporting requests
  • Support business administration by ensuring after-hours fees are charged, reviewing confirmation and after-hours queues daily for accuracy, processing ticket copy requests,      updating Miscellaneous Charge Orders in TRAMS, and researching/resolving/documenting debit memos
  • Ensure corporate negotiated air,  car and hotel rates are loaded into Worldspan; input and maintain company/client profiles in Worldspan and other online tools
  • Provide training to newly hired agents on all aspects of the agent role and ALTOUR policies and procedures
  • Assist with other projects or product enhancements as assigned

Required Skills/Experience:

  • Minimum of five years agent experience in a corporate reservations environment
  • Proven ability to manage complex projects and consistently meet deadlines
  • Excellent verbal and written communication skills
  • Strong customer service acumen and experience working with outside clients
  • Willingness to take ownership of results and demonstrate accountability

Software Requirements:

  • Microsoft Word, Excel, Outlook & PowerPoint
  • Worldspan
  • Booking Builder
  • On-Line Tools – Concur Travel & ResX
  • Trams
  • Cornerstone products – ResQCX and AutoTicket
  • Phone Reporting Software

Interested parties should email your cover letter and resume to Lisa Hoehn: lisa.hoehn@pways.com

 

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